Donor Relations

Contact Donor Relations at 833-383-4URM, 833-383-4876 or email thewayhome@urm.org

Our Donor Relations Team is ready to help you with any questions or comments you have such as:

• Requests to modify mailing frequency
• Changes to your contact information
• Questions about your account

DONATION REFUND POLICY

If you have made an error in making your donation to Union Rescue Mission, we will honor your request for a refund made within 45 days of your donation.

To request a refund, call our Donor Relations Department at (213) 347-6314.  Refunds are returned using the original method of payment, except cash donations will be returned via check.  If you made your donation by credit card, your refund will be credited to that same credit card, within 5-7 business days, depending upon the financial institution and credit card type.

Recurring Donation Change or Stop Policy

To change or stop your monthly recurring giving, please call us at (213) 347-6314

Recurring Donation Refund Policy

Donors have the option to give recurring donations.  Union Rescue Mission will be able to refund the previous month’s donations only.

Overpayment or Error Refund Policy

Where an error has been made by Union Rescue Mission or a banking facility which results in an overpayment being made, Union Rescue Mission may, in consultation with the donor, refund by either a credit of the overpayment to the donor, or alternatively by check for the full amount of the overpayment.  Checks will be sent within 30 days to the donor’s address on file.